1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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I have been in the construction industry for 20 years, but had no experience with siding or windows. Having Graves work on my house has been one of the worst experiences I have ever had.
We hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom.
I had to take multiple days off work to keep an eye on them. I caught a bunch of mistakes but they still snuck plenty of things past me, that I didn’t find until later.
Graves has given me nothing but problems. I have pictures of one guy standing on my railing to install siding, which then broke as a result and even with the pictures they still won't admit to it. They caused other damages to my property that were outside their scope of work and never mentioned a word about doing so. I had to keep checking around my property to find what they broke throughout the project.
On the install, I tried to tell them proactively as things weren't installed properly, but they wouldn't hear it. I did ample research throughout the course of this project. There were weeks where they wouldn't show up and wouldn't respond to my calls, and my calls were in regard to things that were unfinished: 4 windows missing, half a wall not sided, and incorrect gable vents installed.
When they finally came back they slapped it together improperly and started harassing me, demanding payment and told me they were going to send me to collections.
The job was so screwed up and it still is. I got the town inspector involved and had another contractor assess the situation. The town inspector failed them on the improperly installed windows, the polar wrap installation and some aspects of the siding install. The other contractor said that their job was shameful and a disgrace to tradesmen. Still they refused to come back to fix it.
I had hoped until now that they would correct everything since that is what they told the inspector and the Department of Consumer Protection, but they haven't. I’ve been more than reasonable and given them multiple chances. Now I have to hire someone else to clean up their mess. At this point I would never allow Graves near my property! Please learn from my mistake and do not hire Graves Bros!